Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 660-429-2264 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.


Full-Service Delivery is available for purchase with your new furniture and/or bedding items from Arwood’s Furniture. Deliveries are completed by Arwood’s own full-time delivery staff for a variable fee starting at $55 based upon the customer’s address. Please ask your sales associate or call us at 660-429-2264 whether delivery is available in your area and for total fee to your home.

After your purchase, a delivery date is scheduled based on merchandise availability and appointment times in your area.

Schedule a Delivery

Ready to schedule? Simply call us at 660-429-2264

Office Hours: Monday - Saturday 10:00 a.m. to 5:00 p.m.

Preparing for Delivery

  • Please ensure that someone 18 years or older is home to accept delivery.
  • Clear the room(s) where your new furniture will be placed and remove obstacles that might hinder the delivery crew. Our delivery crew is not permitted to move existing furniture. Removal and disposal of furniture can be arranged for a fee.
  • Move fragile items to a safe location, away from the path the crew will need take when moving your new furniture.
  • Measure doorways, hallways, staircases, and corners to ensure that your new furniture has a capable path into the room of your choice. If your delivery requires removal of a door, trim or window, please make necessary arrangements in advance. Mismeasurements could result in the inability to complete delivery or requirement of a Delivery Waiver*.
Our delivery team will transport your new furniture from the truck into your home, to the precise room you have prepared. There, they will expertly install your new furniture and remove trash and packaging materials.

Our delivery teams do not install any electronics such as televisions or hang any items, such as mirrors or cocks. Once delivery and installation are complete, you will be asked to sign a delivery slip stating that you received all purchased items in good condition and confirming that the delivery is complete to your satisfaction.

Should any issues arise related to delivery, please see Delivery Policies below for customer care instructions.

Shortly after your delivery is completed, you may receive a Text Message Survey asking for your feedback on the experience you’ve had with Arwood’s sales and delivery team. We sincerely appreciate you taking a minute to tell us how we’re doing!

Delivery Policies

Cancelled or Missed Delivery Appointments:

If you need to cancel or reschedule your appointment, Arwood’s Furniture requests 48 hours’ notice in order to properly pack and re-route our trucks. On the day of delivery, our drivers typically call ahead (to the number listed on the order) an estimated 15-30 minutes before their arrival, and are permitted to wait for up to 15 minutes at the customer residence if the customer cannot be reached. If the delivery team is still unable to reach the customer or gain access to the property with someone present 18 years or older, the delivery is considered a Not-At-Home and will be flagged for reschedule on the next available delivery date. Please note, the next available date may not be the next consecutive day and may be further delayed by seasonal influxes or holidays. Our delivery team will attempt two confirmed delivery appointments to a customer location, if both attempts are unsuccessful due to customer Not-At-Home then the delivery fee is forfeited by the customer and the merchandise will be made available for customer pick-up at our warehouse. If the customer wishes to attempt a third delivery appointment, the customer will be charged a new delivery fee and the regular scheduling procedure will ensue, as outlined above.

Delivery Waiver:

If the Arwood’s delivery team attempts to deliver and discovers that any purchased item does not fit into the space requested by the customer nor does not fit through doors, windows or passage ways necessary to move the furniture into the space requested, a delivery waiver will be required if the customer wishes for the delivery to be completed against our team’s recommendation. The waiver states that Arwood’s Furniture is completing the delivery at the customer’s explicit instruction and clears Arwood’s Furniture Company and crew from liability for any damages caused. This includes any perceived damages to home, furniture, or other belongings. Arwood’s Furniture is not liable for the inability to deliver furniture due to size or space restrictions in or leading into the customer’s home. Should the delivery be aborted or refused due to space concerns, the customer can exchange or return the furniture for refund but may be subject to a 25% restocking fee. Delivery fees are nonrefundable.


Merchandise is thoroughly inspected by our warehouse prior to delivery and is released to delivery teams in good condition. Arwood’s Furniture requires that someone 18 years or older is home at the time of delivery and is authorized to sign for the receipt and good condition of the items purchased. Customers reserve the right to refuse delivery of any item due to damages caused in transit. Damaged furniture refused at time of delivery will not be subjected to a restocking fee, nor additional delivery charge for replacement. Customers also may opt to accept delivery of the damaged furniture until a repair or exchange can be made by our delivery team. However, damages of any nature should be clearly recorded on the delivery ticket before the crew leaves the premises so that photos can be documented for claim records. Photos and other documentation made by our crew does not imply nor admit fault but is strictly for review by our claims department. In the rare event that damages are realized after the delivery team’s departure, the damage must be reported to Arwood’s Furniture at 660-429-2264 or within 3 business days. Arwood’s Furniture is not responsible for any damages reported outside of this time frame and such instances will not be considered for any type of compensation including repair, replacement, refund, discount, reimbursement, or settlement.